Pay your water rates
There are lots of ways to pay your water rates. The easiest way is to set up a direct debit through your banks, or pay online with your credit or debit card.
If you have any enquiries, including refunds, please email our rates team or give them a call on 07 571 8008.
For a quick and simple way to pay your water rates using your credit card (Visa or Mastercard) please click on the link below.
Please note: our bank charges a convenience fee of 1.22% per transaction for this service.
Please note: Payments made after 10.30pm New Zealand time will appear on your Council rate account the following business day, so please allow plenty of time for processing your payment.
You can set up an automatic payment to pay your water rates, nominating the frequency and amount by completing the below authority for automatic payment form and taking into your bank.
Select this link to access the automatic payment authority form.
You can set up a direct debit payment authority online, or by completing a direct debit form (PDF, 68KB).Please print out both pages, complete and post to Council's rates team, Private Bag 12803, Tauranga Mail Centre, Tauranga 3143.
Please note that your bank will not accept your direct debit form if you do not include both pages with original signatures. Please also make sure you send the completed two page form to Council first so our rates team can recognise payments from your bank. They will then forward the form directly to your bank.
You can post your payment to us using the reusable envelope provided with your invoice. Please tear off the remittance slip at the bottom of your rates assessment, and return it with your cheque, to:
The Rates Team
Private Bag 12803
Tauranga Mail Centre
Please do not send cash in the post.
Payment can be made in-person by paying by cash, cheque, EFTPOS or credit card at Council's customer services counter at our Barkes Corner head office or at any of Council's libraries and service centres at Katikati, Omokoroa, Te Puke or Waihi Beach.
Please note: Our bank charges a convenience fee of 1.22% per transaction for credit card transactions.
Please note: We are unable to accept credit card payment over the phone.
Transfer your water rates payment using internet banking direct from your bank account to Council. If you arrange internet banking yourself through your bank please remember to enter the following so we can process your payment to the correct rates account:
1st reference field: Surname of first owner
2nd reference field: Valuation number
3rd reference field: the word "Water".
Council's bank details are: ANZ, Tauranga, 01 0434 0180600 00.