Customer Service Planner
Help to navigate your way through the resource consent process
The resource consent and building processes can be complex and time consuming for customers who are not planners, surveyors, architects, builders, engineers or other parties experienced in the process on a daily basis.
Council is able to provide assistance early on in the process before any development commitments are made so you have a full understanding of all of the issues relevant to any development you are proposing.
We too often see the unfortunate consequences of an uninformed development proceeding that conflicts with the many different sets of legislation Council is required to administer. In these situations it can sometimes be too late to assist in any meaningful fashion other than as an ambulance at the bottom of the cliff.
Council provides a customer service planner service where quick, high-level information on the rules in the District Plan are discussed. We do advise that these discussions are based on what information is provided to the customer service planner who may not have the project knowledge at that time, although the customer service planner is available to talk to your surveyor, designer or architect as required.
The customer service planner can be contacted through our customer service team on 0800 926 732, where they will pass on a message to the customer serviceplanner on your behalf. Alternatively, you can contact the customer service planner directly by emailing firstname.lastname@example.org or by popping into Council's head office at Barkes Corner in Greerton between the hours of 8am and 5pm.