Water Rates & Supply

Contents

​Water meter readings and billing

Council has moved to twice yearly water meter readings and billing. The decision was made in consideration of householders, especially those in our District that have very large water bills. We hope this will help reduce the length of time some leaks go unnoticed. Meters will be read during April/May/June and October/November/December. 

The water charges per cubic metre (excluding GST) are:

Western

      $1.13

Central

      $1.13

Eastern

      $1.13

Arrange to pay by direct debit. Download the water billing direct debit form and post it to Council's Rates Team at Barkes Corner, Private Bag 12803, Tauranga 3143. Remember to print and sign both pages.

Terms and Conditions for the Supply of Water

Western Bay of Plenty District Council has made some minor changes to its Terms and Conditions for the Supply of Water.

The changes reinforce that water that has passed through a customer's water meter is deemed to have been used by the customer and they are liable to pay for this – unless they can produce evidence to prove otherwise.  

Read the specific requirements in the Terms and Conditions and view the changes here. 

If you have any questions please contact Paul van der Berg on 07 571 8008 or 0800 926 732.

New Water Connection Terms and Conditions and Application Form

Western Bay of Plenty District Council has made some minor changes to its Terms and Conditions for the Supply of Water.

The changes reinforce that water that has passed through a customer's water meter is deemed to have been used by the customer and they are liable to pay for this – unless they can produce evidence to prove otherwise.  

Read the specific requirements in the Terms and Conditions and view the changes here. 

If you have any questions please contact Paul van der Berg on 07 571 8008 or 0800 926 732.

Monitoring your water use could save you money!

As your meter is read only twice a year, the cost of an undetected leak can really add up and you could find yourself faced with an unexpectedly high bill.

As the owner, you are responsible for maintaining the water system on your property, so its pays to monitor your system to ensure leaks are picked up early.

Keeping tabs on your water use will help you to keep your costs down, pick up costly leaks early and save precious reserves.

We recommend you record monthly meter readings. The sooner you pick up a leak in your system the less it will cost you. We recommend you:

By reading your water meter last thing at night and again first thing in the morning you can pick up on any leakage and calculate how much water you are losing.

Step One - Tell everyone in the house you are doing the test.

Step Two – Read your meter last thing at night, taking down both the black and the red numbers.

Step Three - Remind everyone in the house not to use water until you read the meter again in the morning.

Step Four – Read your meter first thing next morning before the household starts using water.

Businesses can do the test over a weekend if nobody is using the premises.

If the reading has increased overnight, subtract the night-time reading from the morning reading to work out how many litres of water were lost.

If you suspect you have a leak there are several things you can check:

  • Walk in a straight line from your meter to the house looking an any unusually wet patches in your garden, lawn or paths, they could be a sign of an underground leak.

  • Dripping taps – you may need new washers

  • The toilet cistern – if there’s water coming out of the overflow pipe your cistern level may need adjusting

  • All the overflow pipes – if they’re overflowing talk to your plumber, something may need adjusting

  • Stock troughs are working properly

  • Urinals are not running continuously

Other possible reasons for increased water usage:

  • Increased use of water sprinklers or hoses

  • Increased use of irrigation systems

  • Recent additions/renovations to your property

  • More people than usual living in the house

  • An increase in tenants in rental properties

How to read your water meter

Most water meters measure your water usage in cubic metres (there are 1000 litres in a cubic metre). A few older meters use imperial measurement.

Your meter shows two sets of numbers, the first set of four numbers is in black on white and shows the number of cubic metres used. These are the only numbers you need to record for keeping your monthly note of water use. The second set of three numbers is in red, white or black depending on the type of meter you have and shows the litres. These figures are helpful for picking up changes in water use over a short time, such as the overnight leakage test we recommend.

 

If your meter is different from the example and you need help reading it, please telephone (07) 571 8008.

Average Water Use

You are likely to use more water in the summer so a small increase around that time should not be a great concern. To give you an idea of average household use:

A two person household usually uses between 10 and 15 cubic metres of water each month.

A five person household may use as much as 25 to 35 cubic metres per month.

Business Use

It is difficult to give an average for water use on farms and other businesses as their water needs vary so greatly. If your business is a high user we recommend keeping a careful monitor of your monthly usage, especially where irrigation is involved, leakage could have major cost implications for you.

Checking for water leaks

Minor Leaks
A loss of about 1 to 5 litres overnight indicates a minor leak.

Potentially serious leaks
If you seem to be losing water at the rate, say, of 6 litres or more overnight, then you could have a serious leak and should talk to your plumber without delay.

Remember you are paying for the lost water.

If you are concerned about the amount of water you are using or need help to calculate your usage, please telephone Customer Services on (07) 571 8008.

Water Rates Remission Policy
For information on Council's Water Rates Remission Policy please click here.

If you think you are eligible for a water leak remission, please fill out the application form and post to:

Rates Department
Western Bay of Plenty District Council
Private Bag 12803
Tauranga Mail Centre, 3143

or email: rates@westernbay.govt.nz

 

Page reviewed: 29 May 2018 12:37pm