Rates & Water Payments Online

You can now pay your rates easily online. Below is information for either paying with your credit card, or through internet banking. The link for credit card payment is at the bottom of this page.

Internet banking

Transfer your rates payment using internet banking direct from your bank account to Council. If you arrange internet banking yourself through your bank please remember to enter the following so we can process your payment to the correct rates account:

1st reference field: Surname of first owner
2nd reference field: Valuation number
3rd reference field: the word "Rates".

Council's bank details are: ANZ, Tauranga, 01 0434 0180600 00.​You can pay your rates and water online using a credit card.

Supported payment options: Visa or Mastercard. A convenience fee of 2.49% per transaction will apply (or minimum of $1 per transaction).

Paying by credit card

The online credit card payment service (Mastercard or Visa only) is provided by the BNZ in agreement with Council. You do not have to be a BNZ customer to use the service.

It's important to note that the BNZ charges a convenience fee of 2.49% per transaction for the service (with a minimum fee of $1.00 per transaction). Council does not receive any part of this fee.

To make things easier, please have your rates invoice handy and be certain to enter your invoice number correctly.

Payments made after 6pm New Zealand time will appear on your Council rate account the following business day, so please allow plenty of time for processing your payment. If you leave things too late then your payment could be processed after the due date which may result in a late payment penalty.

Once the transaction is completed you will be given a reference number (a receipt will not be provided) for your records.

If you need help with online credit card payments please contact the BNZ helpdesk 0800 737 774, Monday to Friday 8am - 5pm, or email BNZ.

If you have any enquiries, including refunds, please email our rates team or give them a call on 07 571 8008.
Please note we're not in a position to accept credit card payment at Council offices or by phone.

Pay Online here

Page reviewed: 24 Mar 2015 12:26pm