The Western Bay, stretching from Waihi Beach to Otamarakau.
Helping make our stunning district an even greater place.
Information on our council offices in the Western Bay.
Western Bay of Plenty customer services information.
Here you can find all our services listed from A-Z
Our Animal Services team is committed to promoting better care and control of dogs.
In the mood for a good read or relaxing audio visual entertainment? Look in on any of our libraries.
Enjoy the great outdoors of Western Bay by going out for leisurely walk or visit one of our parks.
We appreciate feedback on any aspect of our service.
While we are committed to providing the most efficient and professional service possible, we realise on occasion you may not be satisfied.We welcome your feedback, both positive and negative, as this is an invaluable tool to help us develop a new way of doing things or enhance an existing service response.
A complaint is an expression of dissatisfaction with:- our process- our employees: the staff of Western Bay of Plenty District Council.
You can raise your complaint by contacting Council here.
When you let us know about your complaint, we will direct your concern to the department best able to deal with it. That department will investigate the issue and respond directly to you.A Council representative may contact you to discuss your concerns or to ask for further information.
In some cases, your complaint may be reviewed by an independent Council representative if other avenues of investigation have been exhausted.
Council will do its best to resolve your complaint as quickly as possible. Depending on the nature and complexity of your complaint this could take between 5 and 30 working days.
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman.