Feedback on our Service


​We appreciate feedback on any aspect of our service.

While we are committed to providing the most efficient and professional service possible, we realise on occasion you may not be satisfied.

We welcome your feedback, both positive and negative, as this is an invaluable tool to help us develop a new way of doing things or enhance an existing service response.

What is a complaint?

A complaint is an expression of dissatisfaction with:

- our process
- our employees: the staff of Western Bay of Plenty District Council.

Ways to contact us

You can raise your complaint by contacting Council here.

How your complaint will be investigated

When you let us know about your complaint, we will direct your concern to the department best able to deal with it. That department will investigate the issue and respond directly to you.

A Council representative may contact you to discuss your concerns or to ask for further information.

Response to your complaint

In some cases, your complaint may be reviewed by an independent Council representative if other avenues of investigation have been exhausted.

How long will it take?

Council will do its best to resolve your complaint as quickly as possible. Depending on the nature and complexity of your complaint this could take between 5 and 30 working days.

If we can't resolve the issue together

If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman.

Page reviewed: 02 Jun 2016 7:59am