Customer Services

Contents

​​Contact us

Head Office - Barkes Corner Office

Find us using Google Map
1484 Cameron Road, Tauranga
Barkes Corner, Greerton
Private Bag 12803, Tauranga Mail Centre
Tauranga 3143
P: (07) 571 8008 (24 hours)
F: (07) 577 9820
Freephone: 0800 WBOPDC - 0800 926 732
E: customerservice@westernbay.govt.nz 
Monday to Friday: 8am-5pm

The Centre - Patuki Manawa

Find us using Google Map
16 Talisman Drive Katikati 3129
P: (07) 571 8008
E: kkoffice@westernbay.govt.nz
W: www.katikati.org.nz 
Monday to Friday: 8am-5pm
Saturday: 9am-12noon

Visitor Information Centre: 
36 Main Road, Katikati 3129
P: 07 549 1658
Monday to Friday: 8am-5pm
Saturday: 9am-2pm
Sunday: 10am-2pm

Te Puke Library & Service Centre

Find us using Google Map
130 Jellicoe Street, Te Puke 3119
P: (07) 571 8008
E: tepuke@westernbay.govt.nz
W: www.tepuke.co.nz 
Monday to Friday: 8am-5pm
Saturday: 9am-12noon

Visitor Information Centre: 
hours as above
Saturday: 9am-12noon

Waihi Beach Library & Service Centre

Find us using Google Map
Waihi Beach Community Centre
Waihi Beach Road, Waihi Beach 3611
P: (07) 571 8008
E: waihibeach@westernbay.govt.nz 
Tuesday and Friday: 8:30am-5pm
Saturday: 9am-12noon

Omokoroa Library & Service Centre

Find us using Google Maps
McDonnell Street, Omokoroa 3114
P: (07) 571 8008
F: (07) 548 2941
E: omokoroaoffice@westernbay.govt.nz 
Monday - Friday: 9am-5pm
Saturday: 9:30am-12noon​


We're Here To Help

In order for our team to deal with your request as efficiently as possible, we'd be grateful if you could use the links below to let us know what you need.

Report a problem
Request for Information
Make a complaint about our service
Make a compliment about our service

If you feel your request does not fit within the categories above, please email our Customer Services team.

If you prefer to speak to one of our Customer Services team members, particularly if you would like to report a problem relating to an essential Council service, eg. water supply, please phone 571 8008 (24 hours).

Update Your Contact D​etails

If you wish to update your contact details with us, please email the Customer Services team.  

Language Line service​

Did you know that you can get telephone interpreting support when you call or visit Western Bay of Plenty District Council?​

Western Bay of Plenty District Council recognises the diverse language needs of our residents. That's why we are a participating agency of the Language Line telephone interpreting service.

If you or someone you know needs language assistance, our call centre operators will get a Language Line translator on the line. There are currently 44 languages available and the service operates Monday – Friday 9am – 5pm.

For more information on this or any other council service in your language call 07 571 8008 and request access to our language line.​

Customer Focus

Our customer focus approach aims to provide an environment where:

  • Your needs are understood

  • We provide you with information that is accurate and user-friendly

  • The advice and service we provide is in a timely and professional manner.

For more information please view our Customer Charter (PDF, 662KB).

Council's Customer Charter and Customer conduct​


Customers of the Western Bay of Plenty District Council can expect staff to follow Council's Customer Charter.

The Charter outlines the expectations of the organisation and staff in relation to:
  • ​Customer Care
  • Creating Value
  • Working Together
  • Professionalism and Integrity
  • High Achievement.

Our customer focus approcah aims to provide an environment where:

  • ​Your needs are understood
  • We provide you with information that is accurate and user-friendly
  • The advice and service we provide is in a timely and professional manner.
In return, customers are expected to ensure their conduct meets acceptable standards and does not impinge on the rights of staff to have a safe work environment.

Unacceptable standards include:
Abusive, obscene or threatening language or actions.​


 


Page reviewed: 15 Apr 2019 2:47pm