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Council's Customer Charter and Customer conduct
Customers of the Western Bay of Plenty District Council can expect staff to follow Council's Customer Charter.
The Charter outlines the expectations of the organisation and staff in relation to:
- Customer Care
- Creating Value
- Working Together
- Professionalism and Integrity
- High Achievement.
- Your needs are understood
- We provide you with information that is accurate and user-friendly
- The advice and service we provide is in a timely and professional manner.
In return, customers are expected to ensure their conduct meets acceptable standards and does not impinge on the rights of staff to have a safe work environment.
Unacceptable standards include:
Abusive, obscene or threatening language or actions.