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Language Line service
Did you know that you can get telephone interpreting support when you call or visit Western Bay of Plenty District Council?
Western Bay of Plenty District Council recognises the diverse language needs of our residents. That's why we are a participating agency of the Language Line telephone interpreting service.
If you or someone you know needs language assistance, our call centre operators will get a Language Line translator on the line. There are currently 44 languages available and the service operates Monday – Friday 9am – 5pm.
For more information on this or any other council service in your language call 07 571 8008 and request access to our language line.
Council's Customer Charter and Customer conduct
Customers of the Western Bay of Plenty District Council can expect staff to follow Council's Customer Charter.
The Charter outlines the expectations of the organisation and staff in relation to:
- Customer Care
- Creating Value
- Working Together
- Professionalism and Integrity
- High Achievement.
- Your needs are understood
- We provide you with information that is accurate and user-friendly
- The advice and service we provide is in a timely and professional manner.
In return, customers are expected to ensure their conduct meets acceptable standards and does not impinge on the rights of staff to have a safe work environment.
Unacceptable standards include:
Abusive, obscene or threatening language or actions.