Customer Services

Contents

​​​​​​​​​​Co​ntact Us

​Head Office

Find us using Google Map

1484 Cameron Road, Tauranga
Barkes Corner, Greerton
Private Bag 12803, Tauranga Mail Centre
Tauranga 3143
P: (07) 571 8008 (24 hours)
F: (07) 577 9820
Freephone: 0800 WBOPDC - 0800 926 732
E: customerservice@westernbay.govt.nz
Monday to Friday: 8:00am - 5:00pm

Summer Hours 

​For a full list of our service centres​, libraries and recycling ​centres summer hours select this link.​

We're Here To Help

In order for our team to deal with your request as efficiently as possible, we'd be grateful if you could use the links below to let us know what you need.

Report a problem
Request for Information
Make a complaint about our service
Make a compliment about our service

If you feel your request does not fit within the categories above, please email our Customer Services team.

If you prefer to speak to one of our Customer Services team members, particularly if you would like to report a problem relating to an essential Council service, eg. water supply, please phone 571 8008 (24 hours).

Update Your Contact D​etails

If you wish to update your contact details with us, please email the Customer Services team.  

Customer Focus

Our customer focus approach aims to provide an environment where:

  • Your needs are understood

  • We provide you with information that is accurate and user-friendly

  • The advice and service we provide is in a timely and professional manner.

For more information please view our Customer Charter (PDF, 662KB).

Council's Customer Charter and Customer conduct​


Customers of the Western Bay of Plenty District Council can expect staff to follow Council's Customer Charter.

The Charter outlines the expectations of the organisation and staff in relation to:
  • ​Customer Care
  • Creating Value
  • Working Together
  • Professionalism and Integrity
  • High Achievement.

Our customer focus approcah aims to provide an environment where:

  • ​Your needs are understood
  • We provide you with information that is accurate and user-friendly
  • The advice and service we provide is in a timely and professional manner.
In return, customers are expected to ensure their conduct meets acceptable standards and does not impinge on the rights of staff to have a safe work environment.

Unacceptable standards include:
Abusive, obscene or threatening language or actions.​


 


Page reviewed: 08 Nov 2018 2:33pm