Feedback on our service

We want to hear from you

At Council we’re committed to providing the most efficient and professional service possible. However, none of us are perfect and we can always take on board feedback and do better.

No matter what the case may be - whether speaking with our Customer Service team, applying for a building consent or interactions with Council staff out in the District - your feedback will help us ensure we are constantly lifting our standards for you and our District.

Alternatively, you can get in touch if you want to say thanks or pay us a compliment.

We’re here to make things as easy as possible for you.

What you can contact us about?

If you’re not happy with your experience with Council please feel free to get in touch with us.

This can include the Council process or the interaction you had with our Western Bay of Plenty District Council staff.

How to contact us

Should you wish to get in touch and lodge a complaint you can do so by selecting this link.

What happens next?

Once you have let us know about your complaint, we’ll investigate your concerns before responding.
This may include a Council representative contacting you to have a chat or to ask for further information.

How long before you can expect an answer?

We’ll do our best to solve your complaint as quickly as possible. Depending on the nature and complexity of your concerns this could take between five to ten workings days.

And if we can’t work it out together?

If we’re unable to help solve your problem, or you are still unhappy, you can contact the Office of the Ombudsman.