Here you will find information about the different methods available to pay your water rates.
Water payments online
For a quick and simple way to pay your water rates using your credit card (Visa or Mastercard) please click on the link below.
It's important to note that our bank charges a convenience fee of 1.22% per transaction for this service.
To make things easy, please have your water invoice handy. You will need your valuation number that is shown on the invoice, and be certain to enter your email address correctly.
Payments made after 10.30pm New Zealand time will appear on your Council rate account the following business day, so please allow plenty of time for processing your payment. If you leave things too late then your payment could be processed after the due date which may result in a late payment penalty.
Once the transaction is completed you will be given a reference number and a confirmation notification will be sent to your email for your records. Please note that a receipt will not be provided.
If you have any enquiries, including refunds, please email our rates team or give them a call on 07 571 8008.
Please note we're not in a position to accept credit card payments by phone.
Payment via Direct Debit
Payment via Post
You can post your payment to us using the reusable envelope provided with your invoice. Please tear off the remittance slip at the bottom of your rates assessment, and return it with your cheque, to:
The Rates Team
Private Bag 12803
Tauranga Mail Centre
Please do not send cash in the post.
Payment can be made in-person by paying by cash, cheque, EFTPOS or credit card at Council's customer services counter at our Barkes Corner head office or at any of Council's libraries and service centres at Katikati, Omokoroa, Te Puke or Waihi Beach. It's important to note that our bank charges a convenience fee of 1.22% per transaction for credit card transactions.
Payment via Internet / telephone banking
Transfer your water rates payment using internet banking direct from your bank account to Council. If you arrange internet banking yourself through your bank please remember to enter the following so we can process your payment to the correct rates account:
1st reference field: Surname of first owner
2nd reference field: Valuation number
3rd reference field: the word "Water".
Council's bank details are: ANZ, Tauranga, 01 0434 0180600 00.