Water Services


Nearly 75% of District residents receive their water from Council, with the water supply network serving more than 14,000 homes, businesses and farms.

This network is supplied from nine bores and one Bush Dam. The bores, some as deep as 300m, tap into reliable, plentiful and high-quality water in underground aquifers.

Water metering

Over the past 15 years the Council has transformed its water supply by changing sources from surface fed supply (rivers and streams) to secure underground aquifers.

With the transfer to underground bores there has been a significant improvement in water quality, with all communities this has lifted from an ‘E’ to a ‘B’ Grade.

In addition to reaching the high quality for drinking water, conversion to bore supplies has enabled Council to increase its capacity to meet future demand and has improved the reliability of supply under drought conditions.

Completing the move to underground water supply has allowed Council to focus on the future reliability of supply and water conservation.

Conservation allows Council to more effectively manage water supplies and adopt a fair pricing policy for all customers.

There is a national and regional drive to conserve, use and manage water the best way possible to ensure water sources are sustainable.

Water meters play a key role in this as they accurately measure water use and loss.

Nationally it has been proven that communities on metered supplies, which give people the ability to measure their own daily water consumption, take conservation steps which on average reduces use by 10-15 per cent.

Over the next few years, Council will be progressing a programme that will eventually see water meters installed in communities across the District.

Our Approach

In 2009 we commenced a project that will eventually see many communities in the District use water meters.

The move to ‘metered’ water is part of a process to help the Council more effectively manage water supplies and ensure householders are charged for water based on actual use, rather than an existing calculation that is based on the national average daily consumption rate of 600 – 660 litres per day.

It’s important to note that customers will not be invoiced for the installation of water meters as the Council has made an allowance in its long term plan to cover costs.

As of 1 July 2014, approximately 50 per cent of our water customers are now on metered supplies.

Following the installation of meters, customers will pay a lower Uniform Annual Charge and for the volume of water they use. This aligns with Councils approach to "user pays" strategy.

Water Metering - Where and When

Installation of water meters was completed on every property north of the railway in Omokoroa in 2012/13. Installation of water meters has also been completed in the remainder of the 'Central Supply Zone'.  We have three supply zones - 'Central', 'Western' and 'Eastern'. 

Installation of water meters is now underway in the Eastern Supply Zone. Pukehina Beach has been completed and meters are currently being installed in Paengaroa and we're progressing toward Te Puke.

Installation of water meters in the Western Supply Zone will be carried out in ​2016/17 and 2017/18.

Water Conservation Tips

  • Take shorter showers. A five-minute shower uses about a third as much water as a bath.
  • When doing your laundry make sure you adjust the water level to suit the wash load, or if you have an older washing machine wait until you have a full load before starting the wash.
  • Stop dripping taps by replacing tired washers. A dripping tap can waste up to four litres of water per day.
  • Regularly check your property for water leaks. If you have a water meter, turn all taps off and check that your meter has stopped turning.
  • Use mulch around your garden. It reduces the speed of evaporation and prevents the spread of weeds.
  • Use sprinklers sparingly. A better option is to use a ‘soaker hose’ around the base of your plants where they need water most.
  • Park your car on the lawn while you wash it – this way the lawn will get a drink while you wash the car.
  • Use a broom to clean/clear your paths, not a hose.

Drinking Water Safety

From source to tap - keeping our water safe to drink.

Land and Water Forum

The Land and Water Forum brings together a range of stakeholders consisting of industry groups, electricity generators, environmental and recreational NGOs, iwi, scientists, and other organisations with a stake in freshwater and land management. They are joined by central and local government participants in developing a common direction for freshwater management in New Zealand and provide advice to the Government.

Further Information

Please contact our customer services team at customerservices@westernbay.govt.nz or by phone on 571 8008 if you'd like further information.

Page reviewed: 26 Jun 2017 11:07am