Customer Services

Contents

Co​ntact Us

​Head Office

Find us using Google Map

1484 Cameron Road, Tauranga
Barkes Corner, Greerton
Private Bag 12803, Tauranga Mail Centre
Tauranga 3143
P: (07) 571 8008 (24 hours)
F: (07) 577 9820
Freephone: 0800 WBOPDC - 0800 926 732
E: customerservice@westernbay.govt.nz
Monday to Friday: 8:00am - 5:00pm

We're Here To Help

In order for our team to deal with your request as efficiently as possible, we'd be grateful if you could use the links below to let us know what you need.

Report a problem
Request for Information
Make a complaint about our service
Make a compliment about our service

If you feel your request does not fit within the categories above, please email our Customer Services team.

If you prefer to speak to one of our Customer Services team members, particularly if you would like to report a problem relating to an essential Council service, eg. water supply, please phone 571 8008 (24 hours).

Update Your Contact D​etails

If you wish to update your contact details with us, please email the Customer Services team.  

Customer Focus

Our customer focus approach aims to provide an environment where:

  • Your needs are understood

  • We provide you with information that is accurate and user-friendly

  • The advice and service we provide is in a timely and professional manner.

For more information please view our Customer Charter (PDF, 662KB).

 

Page reviewed: 02 Jun 2016 7:55am