Paying by credit card? Need help?
If you need help with online credit card payments please contact the BNZ helpdesk 0800 737 774, Monday to Friday 8am - 5pm, or email BNZ.
If you have any enquiries, including refunds, please email our rates team or give them a call on 07 571 8008.
At this stage we cannot accept credit card payment for other Council services such as dog registration and building consents. Having said this we're working on opportunities to add to the online payment function to cover other services you receieve from us.
Please note we're not in a position to accept credit card payment at Council offices or by phone.
Internet Banking
- Select POLi to make payments online from your bank account.
- Choose your bank from the list to be transferred to your bank's own secure online banking facility.
- The transaction details are filled in for you on your bank's payment screen.
- Check the details and the amount you want to pay and authorise.
- Your bank details are not shared with POLi or Western Bay of Plenty District Council.