The organisation's head office is located at Barkes Corner in Tauranga.  The Barkes Corner office is supported by libraries and service centres located at Waihi Beach, Katikati, Omokoroa and Te Puke.

The Council is proud to be one of the few councils in New Zealand to be accredited with the internationally recognised ISO9001:2000 Standard for Quality Management.  Awarded to Council in 2003, this standard is regarded as the global benchmark for quality management.

Council's operational structure includes five groups.

A group manager is responsible for day-to-day management of each operational group.  Each group manager reports to the Chief Executive Officer who has overall responsibility for managing Council.

Glenn Snelgrove, Chief Executive Officer
Gary Allis, Group Manager Assets & Engineering
Steve Hill, Group Manager Customer & Business Services
Miriam Taris, Group Manager Finance & Corporate Development
Annika Lane, Group Manager Policy & Planning.

Who is responsible for what within each operational group?

Chief Executive's Group
(Includes 7 full time staff)

Responsible for:

• Human Resources
• Corporate Communications
• Mayoral Support

District Assets and Engineering Services
(Includes 32 full time staff)

Responsible for:

• Reserves and Facilities (including cemeteries, public toilets)
• Roading network
• Solid Waste (rubbish, recycling, recycling centres)
• Water supplies
• Wastewater
• Stormwater
• Emergency Management
• Property, including purchases and sales, leases, licences to occupy, property development, pensioner housing
• Development Engineering - Engineering Code of Practice for Development

Customer and Business Services
(Includes 71 full time staff)

Responsible for:

• Customer Services
• Council and community board support and administration
• Information Technology
• Geographical Information Services (GIS)
• Libraries and service centres
• Records Management
• Bylaws
• Regulatory Services
• Building and Health Services
• Animal Control
• Parking Control
• Compliance and Enforcement

Finance and Corporate Development
(Includes 17 full time staff)

Responsible for:

• Finance and treasury management
• Rates collection
• Corporate planning
• Organisational performance management and monitoring
• Business Excellence

Policy and Planning
(Includes 15 full time staff)

Responsible for:

• Strategic Planning
• Maori Liaison
• Community Development
• Local Economic Development
• Resource Management
• District Plan