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We're here to help

In order for our team to deal with your request as efficiently as possible, we'd be grateful if you could use the links below to let us know what you need.

Report a problem
Request for Information
Make a complaint about our service

If you feel your request does not fit within the categories above, please email our Customer Services team.

If you prefer to speak to one of our Customer Services team, particularly if you would like to report a problem that relates to an essential Council service eg water supply, please call 07 571 8008 (24 hours).


Western Bay of Plenty District Council's Customer Focus Approach

Council’s Customer Focus Approach aims to provide an environment where:

  • Customer needs are understood
  • Information is accurate and user-friendly
  • Advice and services are provided in a timely and professional manner

For more information about our Customer Focus Approach, you can view our Customer Charter here.